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Breakdowns and urgent situations

What to do when you have a basic electrical problem

Electrical faults can look simple but still carry shock, fire, and equipment risks. Treat the visible symptom as information, not an invitation to dismantle anything.

Professional Safety Note

Do not remove covers, touch exposed wires, bypass a breaker, work in wet conditions, or repeatedly reset a circuit that trips. A burning smell, heat, sparks, smoke, or exposed conductors requires immediate distance and qualified electrical help.

This guide provides general advice. For structural or electrical issues, always contact a certified professional and follow the property’s agreed access and communication plan.

Protect people first

Keep hands dry and keep children, guests, and pets away from the affected equipment. If there is smoke, heat, a burning smell, or active sparking, leave the area and contact the appropriate emergency service.

Do not assume that switching off a light or appliance makes its wiring safe. Only a qualified electrician should investigate the installation.

  1. Record which appliance, room, or circuit is affected without touching damaged equipment.
  2. If a breaker has tripped and there is no sign of danger, do not keep resetting it; follow the owner’s instructions or contact a professional.
  3. Report what happened, when it happened, and any visible signs to the owner or property contact.

Keep the response limited

Replacing a bulb may be reasonable only when the fitting is dry, intact, isolated as instructed, and the bulb type is known. Stop if the fitting is damaged, hot, wet, loose, or unusual.

Never use improvised adapters, tape exposed wiring, change protective devices, or open a consumer unit. Those actions can create a larger fault and may affect insurance or compliance.

Use property support for coordination

An agreed property-support visit can document a visible symptom and provide access to an approved electrician. Cleaning or maintenance coordination does not replace electrical diagnosis, certification, or repair.

Frequently asked questions

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